Return and Refund Policy

Last updated: 13 October 2026.

Contact info@proglobalcompany.com with your name, order number, and what went wrong. Photographs of a damaged or wrong item help us deal with it faster.

Before we confirm the order

You can ask us to cancel the request. If payment has not been taken, there is nothing to refund. Reserved stock is returned to the catalog when the order is cancelled.

Damaged, wrong, or missing items

If we deliver a damaged item, the wrong item, or fewer items than the confirmed order, contact us within 14 days of delivery. Do not use a damaged item. We will replace it or refund the price of the affected items. If the whole order is unusable, we will also refund the delivery fee you paid for that order.

Change of mind

Unopened items in their original condition, other than food that must be kept chilled or that has a short shelf life, can be returned within 14 days of delivery if we agree how the return will be made. Food that was delivered as ordered, is not faulty, and has been opened is not returnable.

After we receive the returned item and confirm its condition, we refund the price you paid for that item. The original delivery fee is refunded as well when the law that applies to you requires it, or when we failed to supply what was confirmed. If you are returning an item only because you changed your mind, and we already delivered it as ordered, the original delivery fee is not refunded unless we agree otherwise.

How a refund is paid

Payment is arranged outside this website, so the refund is made by the same method you used to pay, or by another method we both agree in writing. We do not ask you to send card details by email. A refund is sent after we confirm the cancellation or receive the return, and we will tell you when it has been sent.