Shipping and Delivery Policy

Last updated: 13 October 2026.

The delivery fee for an order is the fee shown in the checkout summary before you submit the request. If the product total reaches the free-delivery amount shown there, the delivery fee is zero. The current fee and free-delivery amount are also shown on this page below the policy text, and they change only when the store updates them.

We confirm whether we can deliver to the address on the request before the order is confirmed. If we cannot deliver there, we will tell you and we will not complete the order.

A delivery time is agreed when we confirm the order. It depends on the address and on stock. This page does not promise a fixed number of days.

We deliver to the address you provide, or to a person at that address who accepts the order. Someone must be reachable on the phone number you gave. If a delivery fails because the address or phone number was wrong, or because nobody was available after we agreed a time, we will contact you to arrange another delivery. An extra delivery charge applies only if we tell you the amount before that second attempt.

The goods are your responsibility once they are delivered to that address and accepted. If the parcel arrives damaged, or items are missing, contact info@proglobalcompany.com as soon as you can and before using the items. See the Return and Refund Policy.